First, Dan, if you're reading this, what else can I do but this when you opt not to respond to countless e-mails and phonecalls? PM's here stay unread despite your visits to the forum.
To all others, I do apologize in advance for a lengthy post.
As my experience with Logan's Closet does not seem to be an isolated occurance (http://www.filmjackets.com/forum/viewtopic.php?f=56&t=3983
) I would like for any and all who are having problems with Logan's Closet to post here so that we can get a better understanding of just how widespread the problems really are.
Here's my story:
On June 1st, I contacted Dan regarding making me a custom Tron jacket. I had gotten a hold of a genuine Lot 78 jacket and I was willing to send it to Dan to replicate it. The very same jacket he is sporting in the photo in this thread: http://www.filmjackets.com/forum/viewtopic.php?f=16&t=2164&hilit=tron&start=180
. It was Dan's hands shortly before June 23. On July 22nd Dan wrote that his maker said he’d have it out in 3 weeks, then another week to get out to me. Meaning around August 22nd. As per Dan's request, I paid for the jacket in full on July 25th.
On the 25th of August, after e-mailing Dan, I was informed that the color was a bit off so new leather would be shipped that week and that his maker would ship out that weekend and that Dan would go over the jacket the following weekend and then ship it, around September 5th.
On September 19th I contacted Dan again. Several e-mails went unanswered as I asked to have my Lot 78 jacket sent back. Then on October 7th he finally responded, saying he was working on the distressed jackets and that he hoped to have them finished in a bout a week, October 14th. My original jacket was finally shipped out after many e-mails and phonecalls and the last response I heard was on October 18th when Dan said he was trying to wrap my jacket up. The lack of responses was explained by the way Gmail threads e-mails (hence all later e-mails have been sent as new e-mails rather than replies).
It's been over two months since the latest shipping date passed and as many months since Dan stopped replying alltogether. I do realize Logan's Closet is a one man business but I honestly feel that while waiting was not a problem, we are now four months away from the first delivery date. Date's told by Dan. Things may have been different if Dan, to begin with, would have said that the jacket would be done by 2012. It’s all about the expectations that are set up, both in how timely Dan responded to begin with and what he told me regarding delivery of the jacket.
While some of you may say, "well, we've waited for over a year", like in the thread above, whether it's four months overdue or more isn't the key factor, but rather that it's in any case far too long overdue and with no communication for months to boot. Dan is running a business. He collects money in exchange for services and goods. I paid him as agreed and all I asked is that he would ship like agreed. He has not.
My patience is worn very thin by now. So thin in fact, I don't know what to make of this. Why won't he reply? Why won't he ship? The physical jacket's been with him for months. With an unknown status of a jacket or how long it could be, I asked Dan to ship a different style of jacket, if in stock, or simply to refund my money. That request went out on November 21. I have repeated it three times and sent Dan a PM here, tried to call but no response.
At this time, all I want is a refund of my money. Nothing else. So Dan, if you are reading this, you need to contact me to solve this.
If any fellow member has been in contact with Dan lately, I would humbly ask that you post here when that contact took place. Am I one of few he's ignoring or do all e-mails go unanswered? I know that some members here have had a lot of contact with Dan and if you happen to be one of them and you speak to him or get any reponse from him, I would much appreciate if you would direct him here.